Frequently Asked Questions
Does the price include set up and delivery?
Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Do you deliver to other cities?
Yes, but please be aware that due to rising gas prices and the possible need for an extra truck and labor, travel fees can be quite high. Please call our office for a current quote.
Does the standard 4-hour rental time include your set up time?
No. We arrive early to set up so you get the entire rental time to play.
When do you set up?
That depends on how many rentals we have that day. Generally we arrive 1–3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
We've rented some really dirty jumps from other companies. Are they always that dirty?
No. The jump should be clean when you get it. Martins Party Rentals cleans and disinfects after every rental.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jump unit the entire time — once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker, so we bring our own heavy duty cords.
What about parks? Do parks have electricity?
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve — get your spot early in the day.
What payments do you take?
Zelle, Apple pay, Chime, Cashapp, E-transfer, Wire Transfer. If paying by cash, please have exact change as our drivers do not carry cash. Note deposits are required.
What if we need to cancel?
Please check out our
policies page for full details.
Do you require a deposit?
Yes, all orders require a $50 credit card deposit. Deposits are fully refundable if you cancel at least 8 days prior to your rental date. If you cancel between 2–7 days prior to your rental you will be given a rain check valid for 1 year.
How big are the jumps?
Most of our jumps are 15'×15', which is a little bigger than many companies rent. Please note the space required for each jump listed on the product page, as some are very large and require extra space. When in doubt, measure your space first. Jumps need room to be staked, room for the blower, and cannot rub against walls or trees. If you have stairs or a tiered backyard, please call our office to discuss setup options.
What about the big jumps? Any special requirements?
Check the requirements listed with each jump. Also make sure you have at least 4 feet of clear access to the setup area. The jumps can weigh up to 650 pounds, so we need a clear path with ample room.
What surfaces do you set up on?
We can set up on grass (our favorite, and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl.
Can we see a copy of your contract and safety rules?
Yes. There is a link in your receipt once you've ordered, or you may
contact our office.
Are we responsible for the unit if it gets a tear or is damaged?
Yes and no. You are not responsible for normal wear and tear — seams may develop tears in high-traffic areas over time. If this happens, please alert us at once so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence (e.g. not turning off the blower in high winds), you will be responsible for all damages up to and including replacement of the unit or blower, which can cost thousands of dollars. That's why we have you sign and initial our safety rules so you can be the trained operator.