Our Policies — Martins Party Rentals

Payment and Delivery

Deposits are required prior to delivery unless other terms have been arranged.
Final payments shall be cash on delivery or credit card prior to delivery.
Deliveries may be made 24 hrs prior and picked up, up to 24 hrs after the event depending on our delivery schedule. We will call to give you a 3 hour window of delivery.
Bounce houses must be placed on a fairly level surface, preferably grass.
Units can weigh between 300lbs and 600lbs. We must have easy access to set up at the site.
Any food, gum, sand, silly string, etc. found in a bounce house will result in a minimum $25 cleaning fee.
Please shut off water 30 minutes prior to pick up.

Cancellations more than 2 weeks in advance will receive a credit for another rental or a full refund.
Cancellations within 2 weeks of the rental date will forfeit the deposit.
Cancellations within 3 days of the event will forfeit the entire amount.

The following reasons ARE cause for Martins Party Rentals to cancel delivery — the customer will have a choice of a full credit or refund:
1. Winds over 25 mph or temperatures under 40°F.
2. Steady rain all day.
The following are NOT reasons for cancellation by either party — no refund or credit will be issued:
1. Chance of showers or occasional rain.
2. Function cancellation.
3. Once a bouncer is loaded for delivery, all rentals are final and the full amount will be charged.

For inflatables, the customer is responsible for providing adequate electrical power to within 125ft of the setup location. This is a safety requirement recommended by blower manufacturers. We will supply the extension cord.